Shipping Policy

Welcome to Aserenola, where we prioritize quality and customer satisfaction. Below is our Shipping Policy, designed to ensure a smooth and transparent process for shipping our products to you.

1. Processing Time

All orders are processed and shipped within 1 to 2 business days after placing the order. This quick turnaround time ensures that your products are on their way to you without unnecessary delay.

2. Shipping Rates & Delivery Estimates

We offer both standard and express shipping options to meet your needs. Shipping charges for your order are determined at checkout, based on the shipping method selected, the weight of the items, and the destination. Currently, we do not offer free shipping thresholds, but this may change in the future.

3. International Shipping

Aserenola is proud to offer international shipping to our customers worldwide. If the destination can be reached via conventional shipping methods, we are willing to ship there.

4. Customs, Duties, and Taxes

Please be aware that all international orders are subject to customs, duties, and taxes imposed by the destination country. These fees are the responsibility of the customer and will be charged according to the country's regulations.

5. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s). Tracking information will be available within 24 hours of shipment. The specific carrier used for shipment will be updated in the future.

6. Damages

Aserenola is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact us at support@aserenola.com within 48 hours, including your order number, a description of the damage, and picture evidence, so we can assist you.

7. Return Policy

For information on returning products, please visit our Return Policy page at https://www.aserenola.com/refund-policy. Our policy outlines the steps and requirements for returning items to us.

8. Contact Us

For any questions or concerns regarding our Shipping Policy or for assistance with your order, please contact us via email at support@aserenola.com. We are here to help and ensure your experience with Aserenola is nothing short of excellent.

Thank you for choosing Aserenola for your skincare needs. We look forward to serving you.